Instructions for using the RateMyVisit System in SuperSalon

Who is affected?

• I-Office: All users
• POS: All Version

What are the benefits?

• Provides your customers a conduit to provide feedback, vent frustration, express praise, etc.
• Provides you with solid performance metrics on every stylist and salon. As number of responses increases, so does statistical accuracy of the information.
• Alerts you to potential problem areas so you can focus training and management where needed.
• Provides you with an overall customer perspective on individual and salon performance.
• Staff awareness of the system is an inducement to perform better, as they know you are likely to hear about problems.
• RateMyVisit knows all the details of the transaction without having to ask the customer. They are encoded in the "store number" provided on the receipt. This is why RateMyVisit only needs to ask 7 quick questions. Customers are much more likely to complete surveys that are fast and painless.

What is required?

• Simply let sales or support staff know that you would like to enable this feature for your salons.

Comments on using RMV.

• Inducements: You can drive up the number of responses with inducements such as discounts. For example: Give us your feedback, Get a great deal! Complete a satisfaction survey at RateMyVisit.com and receive $1 of your next service. With very small inducements (such as 50 cents), you will still get responses, but they will tend to be more polarized as the customers will tend to be responding based on frustration or happiness... not because of the inducement.
• Signage: A key to success is supporting the system with signs. We recommend a sign on the door that is visible as they leave.

Cost

• Cost of the system is $10 per salon per month.

Simply let sales or support staff know that you would like to enable this feature for your salons.

• Once enabled, you will be able to add and edit the message that is displayed on the receipt. Setup Tab ➪ Receipt Printer ➪ RateMyVisit
• From this point forward, all customer receipts will include your text and display a link to RateMyVisit.com. They will also show a unique "Store Number"
• Note that encoded in this "store number" are all the transaction details. This is why RateMyVIsit does not need to ask the customer questions about who provided the service, what service was received, etc. Everything, even the customer's arrival time and wait time, are encoded in this number. For this reason, customer need only answer seven quick questions.

Here is what the customer sees when they browse to RateMyVIsit.com website





• They enter the Store Code from the receipt, and the location is confirmed.





• They are immediately presented with seven key questions about their visit, and there is a text box for free-form comments. Again, there is no need to ask their name, or the stylist's name, as all this information is encoded in the number.





• The customer is provided with a "Discount Code."





• When they return for their next visit, the discount code can be sued to prove that they filled it out.

• Log in to the iOffice.





• Go to the Reports Tab ➪ Customers ➪ RateMyVisit. Here you will see a breakdown by salon and employees.

SuperSalon Salon Management POS software
www.supersalon.com