Rogers Software Development is proud to be selected as one of the 500 fastest growing private companies in 2007 by Inc. 500
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Rogers Software Development Inc.

Disclaimer

We want you to have a good experience with our products. We have listed some potential problems that may be avoided with a little extra care, and for which Rogers Software Development (RSD) cannot take responsibility. This policy helps keep all of our customers' support costs down. Please review the following disclaimer in addition to the remainder of the End User License Agreement.

  1. Credit Card Deposits: RSD cannot be responsible for credit card transactions not deposited to your account. During setup we make our best effort to ensure that integrated credit card processing is setup correctly.  As we do not see your bank statements, we have no way of confirming that deposits are being made correctly.  Please confirm as soon as possible that all sales are being deposited correctly.  If not, please contact us as soon as possible be emailing support@rogerspos.com or calling 888-458-1001.

  2. Long Distance Charges: RSD cannot be responsible for long distance charges. During setup we may provide a dial up Internet account. We attempt to provide a local number from the same area code, city or as close to these as possible. Occasionally, local phone companies charge long distance rates to numbers in the same area including numbers in the same area code.  As we do not see the phone bill, we have no way of confirming that no fees are assessed. Please confirm as soon as possible that the number is NOT being assessed long distance charges. If you need to know the number, please email support@rogerspos.com or call 888-458-1001. You will need to provide the name, address and phone number of the salon.

  3. Maintaining PC Operating System: RSD cannot be responsible for the performance or maintenance of PC Operating systems (Windows 2000/XP/Vista or Linux). This includes bugs, viruses, spyware and other malware. Your operating system requires occasional security patches, updates, and service packs. You need to ensure that Windows is set to update automatically and that it is receiving and installing updates and other maintenance relea ses. We also recommend that you install AntiVirus such as: www.microsoft.com/security_essentials/support.aspx?mkt=en-us

  4. Third party software and hardware: RSD cannot be responsible for other software installed on the system by the end user. Common examples include video surveillance software; email, office, publishing and accounting software, antivirus software, etc. We also cannot be responsible for any hardware not purchased from us. Providing support to hardware or software not purchased from us puts us in a position of being responsible if it fails. We cannot accept this responsibility.

  5. Value of lost time or revenue (or other damages): We will provide our best support, but we cannot pay for your time, lost revenue or other damages in the event of problems with support services, software, hardware, networks or web services.
     
  6. Hardware Repair: RSD is not liable for hardware repairs or damages. We will assist in coordinating warranty repairs, but all such hardware warranty repairs are in accordance with manufacturer's RMA and repair policies; we are not responsible for shipping charges. We sometimes loan equipment if available, but must charge shipping. Please ask us about advance replacement "hot swap" warranties that may be available for a nominal fee. Please also note that we CANNOT support hardware that was not purchased from us. It unreasonably puts us in a position of liability.

  7. Hardware Maintenance: RSD is not liable for hardware maintenance. Your CPU and other hardware may fail prematurely if not kept clean due to overheating. We recommend that you have a qualified person remove all power from the hardware, and carefully use pressurized air or a vacuum to remove all dust, lint and hair from your hardware. It is especially important to clean cooling ports, shrouds, screens and fans in the CPU and power supply. Please also note that if the CPU is kept in a cabinet it must have proper ventilation or it can overheat. Rogers Software can provide on-site maintenance for a fee.

  8. ISP Hardware: RSD cannot provide support for or be liable for configuration and troubleshooting of hardware provided by Internet Service Providers or phone companies. This includes hubs, routers, networking equipment, phone lines, etc.

  9. Software License Transfer Fee: A $250 Software License Transfer Fee will be applied in the event of a change of ownership. The licenses granted pursuant to this Software License Agreement are personal to you, and under no circumstances may be assigned or transferred by you without ROGERS SOFTWARE DEVELOPMENT, INC.'s prior written consent.

  10. Payroll: On your first few payroll cycles, please ensure that pay and commission and tips are set up properly and are calculating properly. We cannot be liable for incorrect payroll.

  11. Power: Clean stable power is important to proper functioning and longevity of your hardware. Brown-outs, black-outs, power surges and "dirty" power can destroy your hardware, and can potentially destroy your data. We highly recommend using a uninteruptable power supply, preferably one with power conditioning.

  12. Sales Taxes and Royalties: RSD cannot be responsible for ensuring that sales tax rates are correct for each location. Please verify after initial setup that all taxes are set correctly, and please adjust and verify every time there is a change in your local tax rates. RSD cannot be responsible for ensuring that royalty rates are correct for each location. Please verify after initial setup that all royalties are set correctly, and please adjust and verify every time there is a change in your royalty rates.

  13. PCI Compliance & data security: RSD cannot be responsible for ensuring that your business is PCI compliant or that your data is secure. PCI compliance involves many things out of our control including your network, your business policies and controls, access to the computer, etc. We are continually improving our systems, but we cannot guarantee full compliance. Please see SuperSalon Security Policies And Recommendations at www.supersalon.com/security For more information on PCI compliance we recommend you read the information on the following web site: www.pcicomplianceguide.org/merchants.php

  14. Integrated Processing: RSD does not recommend using integrated processing over dial-up connections and may not be able to support processing or settlement connections. If you cannot get high speed (Cable or DSL) we recommend you use a processor-supplied terminal.

  15. E-mail: Some of our services can be configured to send e-mails to our users or directly to customers. RSD cannot be held responsible for e-mail not being received or understood.  Many systems including spam filters, e-mail clients, invalid e-mail accounts, and networking issues can prevent e-mail from being received. To help ensure that e-mail from RSD can be received, make sure to configure e-mail clients and spam filters to allow e-mail from any address that contains "@rogerspos.com". If you need additional help, please e-mail "support@rogerspos.com".

  16. Additional Fees: Please be aware that in addition to the standard support packages (I-office, tech support, updates and data backup) That there are a few additional fees that you may encounter. 1) If you discontinue using the POS system but wish to continue using the I-Office to access prior data [Example: you sell your salon but wish to have access to old data for tax purposes] there is a $20 per month fee for I-Office access only. 2) If you wish to transfer your SuperSalon license to a new company or owner, there is a $250 transfer fee. This covers our cost of archiving the data, moving the databases, validating data, and setting up salon with new account.

  17. Availability of Web Services: Web services are not 100% reliable. We cannot accept responsibility for any consequences resulting from your inability to access information via our web services.