Customer Retention Tracking

• Offers customer retention statistics for salon or by stylist.
• View new customer return rates for each stylist
• View new customer request rates for each stylist
• View new customer non-return rates by stylists
• View summary information or view details of each customer's behavior.
• For each stylist, see the percent of customers that don't return, return to salon or return and request original stylist.

Sample 1: Retention Overview for Salon

Customer Retention Report - Summary Sample Stylist 01/01/2006 - 01/31/2006 Store Total New Customers in selected time: 300 Returning New Customers since first visit: 101 Non-Returning New Customers since first visit: 199 Return Customer Percentage: 33.67 Average Return Visits of Returning Customers: 1.49 03 Becky Barber New Customers in selected time: 39 Return Customer Percentage: 38.46% Return visits back to stylist: 3 Percentage of returns visits back to stylist: 13.64% Returning New Customers since first visit: 15 Non-Returning New Customers since first visit: 24 Total return visits: 22 Average Return Visits: 1.47 05 Sandy Solana New Customers in selected time: 21 Return Customer Percentage: 19.04% Return visits back to stylist: 0 Percentage of returns visits back to stylist: 0.00% Returning New Customers since first visit: 4 Non-Returning New Customers since first visit: 17 Total return visits: 11 Average Return Visits: .69 06 Alexa Bearden New Customers in selected time: 32 Return Customer Percentage: 28.13% Return visits back to stylist: 3 Percentage of returns visits back to stylist: 25.00% Returning New Customers since first visit: 9 Non-Returning New Customers since first visit: 23 Total return visits: 12 Average Return Visits: 1.33 07 Janet long New Customers in selected time: 42 Return Customer Percentage: 30.95% Return visits back to stylist: 4 Percentage of returns visits back to stylist: 20.00% Returning New Customers since first visit: 13 Non-Returning New Customers since first visit: 29 Total return visits: 20 Average Return Visits: 1.54 25 Tonya Phillips New Customers in selected time: 18 Return Customer Percentage: 44.44% Return visits back to stylist: 0 Percentage of returns visits back to stylist: 0.00% Returning New Customers since first visit: 8 Non-Returning New Customers since first visit: 10 Total return visits: 13 Average Return Visits: 1.63 15 Cindy Thompson New Customers in selected time: 43 Return Customer Percentage: 30.23% Return visits back to stylist: 6 Percentage of returns visits back to stylist: 33.33% Returning New Customers since first visit: 13 Non-Returning New Customers since first visit: 30 Total return visits: 18 Average Return Visits: 1.38 14 Meagan Raines New Customers in selected time: 45 Return Customer Percentage: 37.78% Return visits back to stylist: 1 Percentage of returns visits back to stylist: 3.70% Returning New Customers since first visit: 17 Non-Returning New Customers since first visit: 28 Total return visits: 27 Average Return Visits: 1.59 14 Samantha Blake New Customers in selected time: 43 Return Customer Percentage: 30.23% Return visits back to stylist: 1 Percentage of returns visits back to stylist: 5.56% Returning New Customers since first visit: 13 Non-Returning New Customers since first visit: 30 Total return visits: 18 Average Return Visits: 1.38 22 Christan Tawney New Customers in selected time: 17 Return Customer Percentage: 23.53% Return visits back to stylist: 0 Percentage of returns visits back to stylist: 0.00% Returning New Customers since first visit: 4 Non-Returning New Customers since first visit: 13 Total return visits: 8 Average Return Visits: 2.00   Sample 2: Retention Detail for Stylist   Customer Retention Report - Detail Main Street Salon 01/01/2006 - 01/31/2006 Total for Sample Stylist New Customers in selected time: 39 Returning New Customers since first visit: 10 Non-Returning New Customers since first visit: 29 Return Customer Percentage: 25.64 Average Return Visits of Returning Customers: 1.9 New Customers that have returned. New Customeres that have not returned. Customer Name Date Purchase Price Stylist Requested Susan Sample 555-1212 01/04/2006 Adult Haircut $11.95     Dry/damaged Shampo 12oz $6.95 Sample Stylist   02/04/2006 Adult Haircut $11.95 Sample Stylist Sample Stylist 02/27/2006 Adult Haircut $11.95 Sample Stylist Sample Stylist 03/28/2006 Adult Haircut $11.99 Sample Stylist Sample Stylist 05/03/2006 Adult Haircut $11.99 Test Stylist Sample Stylist Janet Gamble 555-1222 01/11/2006 Adult Haircut $11.95 Sample Stylist   02/22/2006 Adult Haircut $11.95 Sample Stylist   Cary Simpson 555-1111 01/12/2006 Adult Haircut $11.95 Sample Stylist   03/03/2006 Adult Haircut $11.99 Sample Stylist Sample Stylist 04/04/2006 Adult Haircut $11.99 Sample Stylist Sample Stylist Donna Blake 555-3332 01/13/2006 Adult Haircut $11.95 Sample Stylist   02/09/2006 Adult Haircut $11.95 Sample Stylist   03/07/2006 Adult Haircut $11.99 Test Stylist   04/10/2006 Adult Haircut $11.99 Sample Stylist   05/08/2006 Adult Haircut $11.99 Sample Stylist   Sandy Franis 555-4455 01/15/2006 Adult Haircut $11.95 Sample Stylist   04/13/2006 Adult Haircut $11.99 Sample Stylist   Request $0.00 Sample Stylist   Sheila Foley 555-6668 01/18/2006 Adult Haircut $11.95 03 Sample Stylist   03/03/2006 Adult Haircut $11.99 Sample Stylist   Request $0.00 Sample Stylist   04/05/2006 Adult Haircut $11.99 Sample Stylist   Request $0.00 Sample Stylist   Nancy Fromm 555-4452 01/21/2006 Adult Haircut $11.95 Sample Stylist   02/25/2006 Adult Haircut $11.95 Sample Stylist   03/17/2006 Adult Haircut $11.99 Sample Stylist   Kathy Roberts 555-8562 01/27/2006 Wax - One Area $10.00 Sample Stylist   03/23/2006 Wax - One Area $10.00 Sample Stylist Sample Stylist Dana Richards 555-1552 01/27/2006 Adult Haircut $11.95 Sample Stylist   04/28/2006 Adult Haircut $11.99 Sample Stylist Sample Stylist Terry Clark 555-9875 01/30/2006 Color $39.95 Sample Stylist   Length to Shoulder - Color $10.00 Sample Stylist   02/20/2006 Adult Haircut $11.95 Sample Stylist   Customer Name Date Purchase Price Stylist Requested Joanne Sample 123-4567 01/02/2006 Adult Haircut $11.95 Sample Stylist   Joan Phillips 555-9865 01/04/2006 Adult Haircut $11.95 Sample Stylist   Susan Johnson 555-5589 01/05/2006 Foil Highlights $49.95 Sample Stylist   Extra-color $8.00 Sample Stylist   Extra-color $8.00 Sample Stylist   Extra-color $8.00 Sample Stylist   Natalie Cummins 555-6411 01/06/2006 Adult Haircut $11.95 Sample Stylist Sample Stylist Randy Lowe 555-4142 01/07/2006 Adult Haircut $11.95 Sample Stylist   Sleek Look Iron Smoother $12.65 Sample Stylist   Mandy Rogers 555-3285 01/07/2006 Adult Haircut $11.95 Sample Stylist   Style $6.00 Sample Stylist   Susie Customer 555-1690 01/07/2006 Kids Haircut $9.95 Sample Stylist   Request $0.00 Test Stylist   Mary Conner 555-6217 01/07/2006 Kids Haircut $9.95 Sample Stylist   Karla Matthews 555-0570 01/09/2006 Recondition/ Chelating Treatment $13.00 Sample Stylist   Adult Haircut $11.95 Sample Stylist   Kevin McCarthy 555-1522 01/11/2006 Shampoo & Style $14.95 Sample Stylist   Shampoo & Style $14.95 Sample Stylist   Style $6.00 Sample Stylist   Lois Carson 555-3159 01/11/2006 Kids Haircut $9.95 Sample Stylist   Amy Nolan 555-0894 01/12/2006 Adult Haircut $11.95 Sample Stylist Sample Stylist Mike Erickson 555-9142 01/13/2006 Adult Haircut $11.95 Sample Stylist   Travis Klein 555-0945 01/15/2006 Adult Haircut $11.95 Sample Stylist   Greg Mann 555-3239 01/18/2006 Adult Haircut $11.95 Sample Stylist   Wendy Schram 55-2468 01/19/2006 Kids Haircut $9.95 Sample Stylist   Kids Haircut $9.95 Sample Stylist   Michelle Schram 55-2468 01/19/2006 Adult Haircut $11.95 Sample Stylist   Brandon StPierre 555-7423 01/19/2006 Adult Haircut $11.95 Sample Stylist   Jacob Johnson 555-0378 01/21/2006 Kids Haircut $9.95 Sample Stylist   Kids Haircut $9.95 Sample Stylist

Additional Self Check-In Information