IOffice Web-Based Management & Reporting:

• Web-based IOffice provides access 24/7 to you anywhere with Internet access.

• SuperSalon's IOffice is not only a comprehensive reporting tool, but also a two-way management system.

• Remotely make changes to one salon and instantly propagate changes to the rest of your salons.

• IOffice includes reporting for sales, financials, inventory, payroll, royalties, scheduling, theft audit, etc.

Messaging System:

• Send messages from I-Office to salons, from salons to the IOffice or stylist to stylist.

• All messages are viewable administratively.

• Send to one or more locations.

• Send to specific staff or all staff.

• Option to force acceptance of message before recipient can use time clock.

Messaging System:

• Select individuals, multiple staff, entire groups, single salons, multiple stores, etc.

Numerous Reports:

• Many reports available for single or multiple locations.

Drag & Drop Report Builder:

• Easily create your own custom exports and reports with the new drag & drop Export Builder.

• Select data blocks from many categories.

• Drag desired data blocks into place.

• Create custom items using mathematical operators. These custom data items will be available for use in exports, or as a component of other custom data items.

Customer Retention Analysis:

• The Customer Retention report is designed to show how individual stylists within a store perform in terms of their ability to induce customers to return. By identifying which stylists are retaining customers, and which ones are not, you can better focus your management efforts. You will be surprised how much this varies from stylist to stylist.
• Shows Percent of customers that return, and percent that return and request original stylist.
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Retention Details:

• A detailed view actually lists every non returning customers showing details of their visit and their contact information.
• Check over-bookings.

Search Transactions:

• Search for all sales that meet any criteria. Excellent audit tool.

• Research customer complaints, employees with certain behaviors, all tickets with a certain discount or service, etc, etc.

• Find all transactions where revenue was less than X dollars, but service duration was greater then Y minutes.
• Find all transactions where change exceeds a reasonable amount (theft indicator)
• Find all transactions where services were traded-down at checkout from the original desired service. (theft indicator)

Royalty Reporting:

• Submit royalty information by store from our IOffice to corporate.

• Quickly locate appointments for confirmation, changes, etc.

• Data is validated, receipt is confirmed.

E-Alerts:

• You could be losing 5% of revenue to theft...and more to poor store performance.

• SuperSalon's e-Alert sends email alerts to office staff any time a flag is encountered when business rules are broken or theft indicators are encountered.

• Clock-ins and clock-outs, excessive walk-outs or wait times, etc.

• Service gaps, trade down theft, cash management issues, cash to credit ratios, excessive voids, etc.

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Auto E-Mail Reports:

• Self-serve setup for auto reports delivery.

• Select report, select salons, select delivery frequency, enter multiple email addresses to receive reports.

Manage Employee Schedules from the IOffice:

• Create and edit schedules from the main office.

• SuperSalon offers a scheduling forecaster that uses trailing sales data to project needed staff to meet specified productivity goals.

Data Synchronization:

• Saves hundreds of hours a year for multi-store owners.

• Select a master store OR Item master, make changes, then immediately propagate the changes to other stores.

• Technician specific departments, services, pricing and service durations.

• Send changes to 10 other stores in 10 seconds.

• Synch services, products, discounts, employees, product orders, even permission settings.

• Revise your product list, or add new coupon discounts.

Synching Products and Services:

• Select items and receiving salons and the items are immediately propagated.

• Options to overwrite existing items or simply update specific fields.

• Simply update selected items without affecting others, or remove all items from the receiving salons that are not in the master list. This option will make all locations have the exact same lists.

Edit Settings From IOffice

• Make changes to any screen on the IOffice. and push it down to salons

• Change salon setup, settings, preferences, etc. Salon automatically pulls down changes.

Product Ordering:

• Manage orders through the entire product order life-cycle.

• Place and track orders for one store or multiple stores.

Electronic Product Order Submission:

• Push orders directly to distributors such as Franchise Product Sales. Send orders for one salon or multiple salons at one time.