WALK IN
  • Customer Look-up

    Customer Look-up:

    • Our salon software has one of the few true touch screen capable interfaces available, and the only interface that is fully touch screen and keyboard capable.
    • The dynamic search starts as soon as you touch the first letter or number. When you touch a customer the key pad section changes to show customer information, providing instant visibility to last visit history, last visit stylist and purchases, number of visits and average time between visits.
    • Show notes such as pending appointments, do not accept checks, happy birthday, etc.
  • Ticket Options

    Ticket Options (optional)

    • The Ticket options screen can be enabled for walk-in salons.
    • It allows the user to quickly enter demographic information, pre-select services and stylists, enter call-aheads, and more.
    • When selecting services, it automatically displays the most commonly used.
    • User definable liability waivers can also be set from here.
    • Send customers to wait, service or directly to check-out.
  • Wait/Serve Screen

    Wait / Serve Screen:

    • The Wait/Servicing screen has been redesigned with a cleaner friendlier look and feel.
    • Tickets show time in, wait time, service time, status color-coding, etc.
    • Many tickets fit on screen accommodating even the busiest salons.
    • Tickets are now animated so users can see where they go as they slide across screen.
    • Wait-time calculator shows estimated wait. Click on it and a pop-up shows each stylists wait list and approximate wait time.
  • Checkout Screen

    Checkout Screen:

    • The Checkout is fast and flexible.
    • Most commonly used items are automatically loaded in the search box.
    • Quick 3-touch drill down to select any product (touch brand, category, then item), or 2-touch drill down for services.
    • You can also type any part of an item code or description and the search box instantly finds matching items. No need to leave the screen to search for items.
    • As always, new customers can be checked in and waiting customers can be sent to service without effecting customer in checkout. No bottlenecks!
  • Split Commission System

    Split Commissions:

    • Split Commission system allows multiple ways to share commissions.
  • Clear Work Flow

    Clear Work Flow:

    • Numerous work-flow controls
    • SuperSalon prompts the user at decision points. This improves ease of use and data integrity.
    • Modal pop-ups provide clear decision points, and they help user navigate. Users do not feel that they have left the parent screen.

    Orientation:

    • Users like SuperSalon's pop-up windows over screen changes that other systems have. It helps them know where they are in the program as they do not feel they are leaving parent screen.
  • Numerous Checkout options

    Numerous Checkout options:

    • Attach Sub-Items to services. Keeps a clean service menu and encourages up-sell.
    • Create and sell Packages.
    • Create and sell Series Sales.
    • Combine customer tickets.
    • Prepay or post-pay tickets.
    • Put tickets on Hold and retrieve later.
    * These options are hidden and do not get in your way unless they are enabled!
  • Payment screen

    Payment Screen:

    • The Payment screen supports all payment types including credit cards and gift cards.
    • It also support new encrypting card readers for secure transactions.
    • It supports multi-type payments.
    • The payment screen maintains a complete audit trail of all added and removed/voided payment entries on all transactions.
    • Tips can be split among multiple staff members.
  • Efficiency:

    • No bottlenecks! Customers can check-in while others check-out. New customers can quickly check-in anytime and SuperSalon returns to where you were, including mid-sale.
    • Minimum clicks to check customers through. Customer look-up starts searching the second you type the first letter (or number). Within a few keystrokes you have a customer selected and in the wait queue. Check-out and payment screens are also optimized for speed.
    • Checkout screen allows you to find and add services and products fast.
    • Open and Close procedures are also optimized for speed and accuracy.
    • Scheduling forecaster uses prior year or trailing data to give you optimum labor forecasts based on productivity goals you set.
    • Learning time is highly reduced by touchscreen conventions. Clear screens and pop-ups, clear decision points, etc.
    • SuperSalon is used in many school chains, so it is likely that new staff already know how to use it.

    Controls:

    • SuperSalon times every ticket, for every transaction, SuperSalon measures wait time, service time, stylist time between tickets, check-out time, etc.
    • SuperSalon alerts when there are long waits and reports on wait-time by hour. SuperSalon compares actual service times to estimated times for the services received. SuperSalon starts another time when stylists ends one service until they take the next. These audits catch trade-down theft, customers serviced outside of POS, etc.
    • SuperSalon looks for services requested at check-in and compares those to services purchased at checkout. Stylists who often replace services with less expensive services at checkout are flagged.
    • Smart time clock. SuperSalon's time clock continuously compares clock-ins and clock-outs with interactions with the computer. This quickly catches time clock abuses.