SMARTPHONE CHECK-IN

Smartphone Check-In & Appointments:

• System works across multiple salon types.
• Supports "call-ahead" functionality for walk-in salons OR full appointment functionality for salons and spas.
• Within one minute of customer check-in, the ticket shows up on the wait-list at the salon.

WEB CHECK-IN

Web Check-In:

• System works across multiple salon types.
• Supports "call-ahead" functionality for walk-in salons OR full appointment functionality for salons and spas.
• Within one minute of customer check-in, the ticket shows up on the wait-list at the salon.

WEB CHECK-IN

Web Check-In & Appointments:

• When customers check-in online, the ticket immediately appears in the POS. Ticket is color-coded, and an alert is displayed.

WEB CHECK-IN

Web Check-In & Appointments:

• Customers can enter their availability.

WEB CHECK-IN

Web Check-In & Appointments:

• Customers can select services and stylists.

WEB CHECK-IN

Web Check-In & Appointments:

• System displays all available appointments.
• Customers select desires appointment and they are added to the appointment book in SuperSalon.

SMS

SMS Configuration & Delivery:

• Setup SMS deliver for individual salons.
• Setup messaging and reminders for appointment booking and confirmation, post visit, and birthdays.
• More SMS triggers coming soon.

CENTRAL CUSTOMER DATABASE

Real-time central customer database:

• Owners with multiple salons can create salon groups that share real-time centralized customer database. This dramatically improves customer experience as their customer record, history, technical notes, loyalty points, etc, are immediately retrieved from the central database. If a customer has been to one salon, their record will pull up at the others. No more creating duplicate records.

CENTRAL CUSTOMER DATABASE

Centralized Customer Database:

• If a customer is not found in the local database, system automatically searches central database.
• Salons can pull up customers from any salon in their group.
• All history, loyalty points, etc come over.

RATE MY VISIT

Rate My Visit Customer Feedback System:

• Rate My Visit Customer Feedback System encourages customers to submit feedback via RateMyVisit.com. Alerts management to potential problems.
• Each receipt has a unique ID that customer enters that matches original transaction.
• Customers do not need to remember stylist name, wait time, when they were there, what they purchased, etc.

RATE MY VISIT

Rate My Visit Reporting Via i-Office:

• View consolidated feedback and statistics directly in the SuperSalon I-Office.
• Alerts management to potential problems.
• Ranks stylists by score.
• Includes customer comments.

SELF CHECK-IN

Customer Check-In:

• The SuperSalon Check-In Kiosk can be used to advertise or inform your waiting customers.
• Our marketing department can create screens promoting your product or service specials.

SELF CHECK-IN

Self Check-In Benefits:

• With the SuperSalon Check-In Kiosk stylists do not need to leave their existing customers to check in new customers. This improves service and eliminates the sign in sheet.
• The Kiosk gathers accurate customer information such as name, phone number, address, email, etc.
• Marketing: "Would you like to sign up to win?" If yes, it captures email, address, etc.
• Tracks all visit information. Customers can preselect services and stylist.

SELF CHECK-IN

Self Check-In Options:

• Stylist and Service preselect screens can be enabled to allow customers to enter their desired service and stylist.
• These screens are simplified for ease of use for customers, but are aligned with your service and stylist lists.
• This information can be adjusted at check-out. Additional products or services can also be added at check-out.

SELF CHECK-IN

Self Check-In Benefits:

• The Check-In Kiosk frees up stylist's time so they can focus on their customers. Improves stylist's service and productivity.

INTEGRATED ENCRYPTED CREDIT AND GIFT CARD PROCESSING

Secure Credit and Gift Card Processing:

• SuperSalon is one of the first POS systems available to have completely integrated end-to-end encryption.
• SuperSalon supports various credit and gift card processors.
• SuperSalon allows you to use integrated processing or stand-alone terminals.

VIDEO MENU BOARDS

Integrated Video menu boards:

• Service menu
• Specials
• Wait List
• Advertisements
• Entertainment
• More

Display Customer Wait list:

• Replaces various cardboard collateral material.
• Online check-in customers are displayed.

VIDEO MENU BOARDS

Save money and space on collateral material:

• Replaces various cardboard collateral material.
• 42" monitor shown

VIDEO MENU BOARDS

Save money and space on collateral material:

• Replaces various cardboard collateral material.
• 24" monitor shown

DIRECT MARKETING

Create Email Campaigns:

• Design targeted direct marketing campaigns.
• Target groups by customer information, visit information, and customer behavior.
• Example: For customers that come regularly and buy services, but no products - Send a thank you card including a 20% off coupon on next product purchase.

DIRECT MARKETING

Design Promotions and Cards:

• Create promos, enter text, discounts, etc.
• Design your eCards by selecting templates and graphics.