Rogers Software On-Site Services

Rogers Software offers on-site services including installation, training and maintenance.

Our implementation team will manage your installation/upgrade/conversion project from start to finish. We can install a completely new system, or upgrade your existing hardware according to standard specifications. We offer worry-free service. We handle all software installation as well as provide on-site training, maintenance and upgrade services. We pride ourselves by employing capable staff with salon industry experience who can relate well to our end users.

Installation Services

• We customize each install project to meet your needs. From a single site to multiple locations.  Its up to you!
• We pride ourselves on clean organized installations, with an emphasis on smart hardware placement and cable routing.
• We can also provide removal of old hardware, including packaging and shipping if required.
• We can customize hardware and train you to configure SuperSalon software to meet your needs.
  • Enabling, disabling and configuring appropriate screens for your salon type.
  • Permissions and access controls.
  • Integrated credit card processing.
  • Setting tax rates.
  • Setting payroll periods to allow SuperSalon to figure Gross Payroll for you.
  • Payroll plans including pay rates and commissions .
  • Set up royalties to auto-calculate your royalty payment and sales breakdown.
  • Importing employee data.
  • Services, sub-services and product setup.
  • Discounts & discount rules setup.
  • Imputing salon hours and location information.
  • Internet connection, data backup and upload setting.
  • Install optional self Check-in Kiosk and assist in setup.
  • Install RateMyVisit.com feedback system and hand related signage.

Training Services

• We perform step by step on-site training and demonstration to all staff.
• We offer hands-on practice transactions with all staff.
• We can assist with sales during go-live until staff is confident.
• One on one question and answer time with staff members.
• Our staff has a high level of experience with our software, often having used it in the field as customers.
• We offer remote training and web demos for your office staff to utilize our I-Office centralized reporting.
• We can train you to do-it yourself, as a cost savings measure.
  

Maintenance Services

• We can contact each site prior to visit to establish a needs assessment.
• We can clean out your computer to ensure cool operation (extends life considerably).
• We can perform upgrades to existing hardware and update the Windows operating system, SuperSalon and related software.
• We can readily identify any hardware failures and make on-site repairs if needed and possible.
• We can recommend replacement of old or failing hardware.
• We can clean up desk, clean up hardware and re-route cabling using zip-ties.
• Troubleshoot Internet connection and network setup.
• Work with your Internet service provider to get you up and running.

Cost of Using Our Team

• Call us for a custom quote.
• All travel expenses to be reimbursed at actual cost, we pass this expense to you with no additional charges added.
• $595.00 per salon for hardware setup and staff training (up to one day) or $50 per hour for all other work.
• Multiple-site discounts available.  Call for details!
  

Thank you!