Some
of the Feedback We Have Received
"Our Fantastic Sams Region was given the charge of selecting the best salon software available in the market. My salons were used as the testing grounds for three salon software packages;
Guest Vision, Shortcuts and SuperSalon.
After over three months of extensive testing and use, SuperSalon was clearly our first choice. With an outstanding user interface, a check-in process designed the way we do business, a feature-rich back office easily accessible through the Internet from virtually anywhere and, most importantly, responsive and timely salon support, we could not go wrong selecting SuperSalon. Matt Rogers and his programmers are always open to our suggestions in finding ways to enhance and improve what is already a superior product. It is evident by their investment in their growing staff that Rogers Software will be our software partner for decades to come. I would like to thank the entire staff of Rogers Software for their incredible customer service and commitment to our salons."
Mary Prevost
Fantastic Sams of Arizona (Sister region with San Diego & Hawaii)
"I would 110% recommend the SuperSalon POS system to any salon owner! SuperSalon is intuitive and easy to use, yet powerful and the SuperSalon staff is incredible. Matt Rogers and his team understand our business and continually refine their product to meet our needs and the evolving needs of our industry.
We now have SuperSalon systems in all of our 90+ locations. We looked at all of our options, but found that SuperSalon was different (and better) than other salon software packages for two reasons: Design and Support.
SuperSalon was designed with the end user in mind. I would consider myself the least computer literate person in my office. I employ computer geeks and I say that with affection! The SuperSalon interface is easy to learn and as a business owner I can drill down to the important numbers with ease.
Support! We feel strongly that any technology product is only as good as the people behind it and in the case of SuperSalon, the people are amazing. Matt, Logan, Will, Jon, Jacob and the rest of the SuperSalon team are focused on solutions and when it comes to our business, they get it!
This year our product sales are up over 30% largely due to the reports we have available through the SuperSalon system. Kudos to Matt and his team for helping us grow our business! "
Chris Serrano
Supercuts & Cost Cutters - 90 Salons
August 9, 2006
RE: Letter of Recommendation
To: Matt Rogers
I am writing this letter to commend you and your team on a great product and unbeatable service. State Street Barbers, L.L.C. purchased your software and began implementation in July of 2006. Since the implementation, we have had a dramatic improvement in the effectiveness and efficiency of our operations. Specifically, we have
- Significantly reduced our actual versus calculated cash and credit card variances.
- Significantly reduced our payroll processing time from four hours to one hour (per shop). Annually, this translates to 156 hours of saved time!
- Eliminated operational reporting activities. Annually, this translates to 104 hours of saved time!
- Eliminated non-sanctioned customer discounts. This translates to $1,200 in annual savings!
- Significantly improved management’s analysis of the business.
In addition to a superior product, your customer service has been first class. Specifically, you have:
- Seamlessly imported our legacy system data into your software so we can view historical information.
- Customized operational reports to address critical business needs.
- Provided unbeatable tech support...
- Personally treated us like your only customer.
On the behalf of State Street Barbers, I would like to thank you for all your assistance. You have optimized our business and revolutionized the personal hair care industry!
Mark Heintz (CEO of State Street Barbers, L.L.C.)
"I
just wanted to send you a note to thank you and your staff for a
terrific year. We converted our stores over to Rogers 1Q this year.
Our conversions went smoothly and the systems work great. If there
ever is a hiccup - your staff is all over it! We run a very skinny
back office operation. We really attribute our ability to do this
with the infrastructure that we've put in place. Rogers allows us
to do our daily reporting beautifully so that we can respond to
our business. The nightly automated upload of data has so simplified
our lives - I can't begin to tell you!Our
staff also loves the system and I've only ever heard good things
about your support line when they call in with questions.We
look forward to our continued partnership in 2006. We are in the
process of compiling a few suggestions for enhancements for your
system. We have been really excited by all your new features of
late also. We really want to explore your store security module.
Anyway, we wish all of you the best in 2006!
Thanks again for a
terrific year!"
Chris
Robins
20 Supercuts in Pennsylvania & New Jersey
"SuperSalon's
inventory program is designed with the Business owner (Franchisee)
in mind. It allows for inventory processes to be done at the individual salon level and
to be monitored, controlled, and edited at the Back Office. The
program enables our managers to make and receive accurate orders
and for us to control and monitor the retail capabilities (such
as stocking levels) of our system. The use of these combined processes:
pricing, labeling, sales analysis, ordering efficiencies and multiple
inventory modes, will guarantee higher retail sales and cost efficiencies.
All transactions of incoming inventory to outgoing can be monitored
and therefore controlled for the desired sales goals and cost efficiencies."
Kitty
Alaily, Owner/Operator
40 Cost Cutters and SuperCuts salons of Northern Wisconsin.
"I have been a Big League Haircuts franchisee for 3 years. When our old system was phased out we studied our options; Guest Vision and SuperSalon. We chose SuperSalon. SuperSalon upgraded our systems, and imported our data without a hitch. We have been very happy ever since. Our stylists love the POS system, and we love the I-Office system. We like the ease of operation and how it keeps track of our entire business. The thing we really like is our ability to manage the salons from home or laptop. When we hire new stylists many already know the system and this translates into less training.
Their support is first rate; they answer our calls and if there is a problem they get on it right away and they are always improving the system. Thanks for making my job easier! "
Don Moody, Big League Barber Franchisee Florida - 3 Stores
"Switching
to the SuperSalon software has given me access to data I never had
before. I am able to see how my stores are doing from any computer with Internet access.
At the stores, the stylists love the system because it is VERY easy
to use and gives them quick, easy access to information about their
sales performance. Software support is wonderful. If any of the
stores have an issue or question, one toll-free call connects them
to someone who can and will fix any problems or answer any user
questions. I plan to implement the software in all of my existing
stores, plus the new ones I am building!!"
Craig
Shinn
8 Tennessee Supercuts
"I
came from a very high technology background in non-stop computer
and communications systems prior to entering the world of hair care.
After purchasing three salons, a 'simple cash business', I realized
that you do need accurate and reliable data to help manage and grow
the business.
I spent more than two months reviewing many different salon POS
systems. And after reviewing SuperSalon, all other packages were
immediately removed from my systems. There was NO comparison!
SuperSalon provided all of the features, ease-of-use, and system
reliability that I was looking for to help manage my salons. SuperSalon
is clearly several generations ahead of its competitors in features,
user friendliness, and presenting valuable management data in useable
formats. I am now recommending SuperSalon to all other Salon owners,
Franchised or not."
David
Yoches - 800-456-1550 - Star Clip Salon Owner and Franchise Consultant
Mesa, Az
"Your
[Supersalon] system is light-years ahead of the other systems we
have seen. The internet back-office is an incredible tool. We did
not know what we were missing! Your excellent customer service and
your willingness to add features for our specific needs is also
very much appreciated. I highly recommend your system to other owners."
Daniel
Brackett - 4 Fantastic Sams Franchisee Atlanta, Ga
"I
absolutely love the new POS system. The detailed reports and the
ability to access the data from any location with a phone line is
fantastic. I whole heartedly support this new system."
Don
Cox - Supercuts Franchisee
"We
are pleased with the Rogers POS system thus far and have decided
to continue to place your systems in our new stores and convert
existing stores..."
Epoch,
Supercuts
80 Cost Cutters / Supercuts / Procuts
"We
are a Fantastic Sams Franchisee. We were unhappy with the new computer
system approved by corporate. We found SuperSalon, tested it and
decided it was what we wanted. We had to overcome the fact that
this system was not initially approved by corporate. We
found the system to be very friendly. Anytime a question comes up
we just call the support guys and they resolve it. They are always
open to ideas and quickly add custom features if needed. A
great feature of this system is how fast you can teach a new employee
to use it. Another great feature is the Internet Back Office. Once
you use it, you will be sold on the entire system. Reports are easy
to get at the salon or any other computer with Internet access. Thanks
Matt, Dan and Will!"
Mike - Las Vegas Fantastic Sams
"Please accept this note to compliment you on your team. James and Justin surpassed all expectations through their dedication to make everything work for the team in Toronto. From 8:00 AM to 10:00 PM, Monday to Friday, they not only looked for solutions to our needs but also embraced the challenge of training a team who has followed the same steps for 20+ years. Their different personalities and skills were the perfect match for the task. Their positive input left everyone very confident for the future development of the program."
Pascal Boden - Vidal Sassoon
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