Our Values

GOALS

• We start with your business goals; increasing new customer trial, retention, return rate, visit frequency, spending per visit, referral rates, decreasing operational costs and theft, etc, and we build tools to help accomplish these goals.
• We continue with your personal goals; flexibility of web-based management allows you to be with your family more, a prompt, helpful support staff respects your time, good tools and good attitude support your goal of being happy!
• We have a goal of continuously improving our product, our support, our culture, and our competence. We know that the minute we stop improving we start failing. When we say we offer free upgrades, it means something. We have 10 developers dedicated to continually improving our product.
• Goals require change. We embrace change and progress. Change is never easy but its always required to achieve. (Think medical achievement, religious freedom, civil rights, etc, etc... It's American!)

COMMITMENT

• We have a "do whatever it takes" attitude.
• We are committed to having honesty and integrity in all dealings.
• We are committed to rewarding performance and excellence. Managers and staff earn bonuses based on metrics that measure customer satisfaction.
• We are committed to giving customers nothing but competence, love, helpfulness and a sense of urgency... no matter how upset they are.... when a lightning storm kills their computer and they have a long line of customers waiting... we treat it like our emergency.
• We are committed to standing behind our product, our word and our commitments.
• We are committed to to being excellent partners to customers, staff and vendors. We seek win-win relationships.
• If we are aware of a problem we are committed to owning it and resolving it.
• We are committed to good attitude. When hiring staff, we place a premium on old-fashioned qualities like "nice" "kind" "fun" "helpful" "dedicated" "good-natured" and "happy". Only great attitudes are accepted!
• We are committed to quality. We have a dedicated QA staff that audits our products and services.
• We are committed to you. Our product is your product and will continue to grow in order to meet the demands your business.

RESPECT

• We respect our customers. We know they are often not computer experts, and we don't expect them to be. If they were they would not need us.
• We respect that our customers do an important service and we do whatever we can to help.
• We respect that different customers come with different perspectives and we strive to respect them all. These can range from management philosophies to cultural and religious perspectives. We have installed systems in the Americas, Asia, Europe, the Middle East, and have worked with people from many cultures.

APPRECIATION

• We know we are lucky and we appreciate it every day.
• We appreciate our customers and their trust.
• We appreciate (and celebrate!) our success and understand that it can go away the moment we don't earn it by providing the best products and services that we can.
• We appreciate having good jobs and good lives, and understand that we must work to keep them. When our customers need support, it is far from an inconvenience. It is an opportunity to earn our customer's continued business.
• We appreciate good relationships with our customers and business partners, and understand that they will only last as long as we are are reliable, supportive partners.
• We must give our best to get the best. We appreciate that patience, honesty and real effort are required to have good relationships. This applies to our kids, spouses, friends and customers, and is the key to having good lives.
• We appreciate feedback. Without input from our customers, SuperSalon would not be where it is today.

INTEGRITY

• We look for fairness in business deals, not a win for ourselves.
• We know customers count on promises we make. We wont make them unless we feel very confident we can deliver.
• We know we are defined by our actions. We will always try to do the right thing, even when it is not convenient.
• We try to acknowledge mistakes, fix them, and move forward.

INNOVATION

• We know if we copy our competitors, then we will always be followers. We place a high value on innovation. We have been first to market with many innovative, useful, integrated tools to help our customers drive success in their own business.

BALANCE

• Encourage our staff to live healthy balanced lives. When at home focus on family, when at work, focus on customers, when on vacation recharge. Give each our best... then sleep hard and start again!