POS Walk-Through

Customer Look-up:

• Our salon software has one of the few true touch screen capable interfaces available, and the only interface that is fully touch screen and keyboard capable.
• The dynamic search starts as soon as you touch the first letter or number. When you touch a customer the key pad section changes to show customer information, providing instant visibility to last visit history, last visit stylist and purchases, number of visits and average time between visits.
• Show notes such as pending appointments, do not accept checks, happy birthday, etc.

Wait / Serve Screen:

• The Wait/Servicing screen has been redesigned with a cleaner friendlier look and feel.
• Tickets show time in, wait time, service time, status color-coding, etc.
• Many tickets fit on screen accommodating even the busiest salons.
• Tickets are now animated so users can see where they go as they slide across screen.
• Wait-time calculator shows estimated wait. Click on it and a pop-up shows each stylists wait list and approximate wait time.

Checkout Screen:

• The Checkout is fast and flexible.
• Most commonly used items are automatically loaded in the search box.
• Quick 3-touch drill down to select any product (touch brand, category, then item), or 2-touch drill down for services.
• You can also type any part of an item code or description and the search box instantly finds matching items. No need to leave the screen to search for items.
• As always, new customers can be checked in and waiting customers can be sent to service without effecting customer in checkout. No bottlenecks!

Split Commissions:

• Split Commission system allows multiple ways to share commissions.

Clear Work Flow:

• Numerous work-flow controls
• SuperSalon prompts the user at decision points. This improves ease of use and data integrity.
• Modal pop-ups provide clear decision points, and they help user navigate. Users do not feel that they have left the parent screen.

Orientation:

• Users like SuperSalon's pop-up windows over screen changes that other systems have. It helps them know where they are in the program as they do not feel they are leaving parent screen.

Numerous Checkout options:

• Attach Sub-Items to services. Keeps a clean service menu and encourages up-sell.
• Create and sell Packages.
• Create and sell Series Sales.
• Combine customer tickets.
• Prepay or post-pay tickets.
• Put tickets on Hold and retrieve later.

* These options are hidden and do not get in your way unless they are enabled!

Payment Screen:

• The Payment screen supports all payment types including credit cards and gift cards.
• It also support new encrypting card readers for secure transactions.
• It supports multi-type payments.
• The payment screen maintains a complete audit trail of all added and removed/voided payment entries on all transactions.
• Tips can be split among multiple staff members.

Appointment System Supports:

• Scheduling of technicians and resources.
• Series sales & package deals.
• Technician specific departments, services, pricing and service durations.
• Flexible allocation of tips and commissions.
• Standing appointments and group bookings.
• Service itineraries.
• Customer alerts & customer specific service durations.
• Displays available schedules for each technician.

Create Appointments:

• Build appointments easily.
• Select criteria in any order - system filters remaining criteria as you go.
• A tremendous amount of functionality has been hidden elegantly behind clean, simple screens.

Select Appointment Criteria:

• Select services and other criteria easily.
• Categories and Sub categories can be defined for easy selections. (Hair , Skin etc.,)
• Walking customers can be easily sent to servicing.

Schedule Services:

• Selected services are placed in tray on bottom.
• Touching the book lays them down where you would like them.
• They stay transparent and can be moved around easily.
• Color coded book shows availability by schedules, skill-sets and resource availability.
• Click OK to finish!

Select Services:

• For services that require resources, SuperSalon displays available resources for the category required and allocates them as needed.
• Use for massage rooms, massage chairs, stations, etc.

Appointment Options:

• Auto-Search - System auto-searches for all matching available appointment times.
• Itineraries - Print itineraries for customers.
• Staff can print appointments for next day or week.
• Check over-bookings.
• Search for gift certificates.
• Mini Wait-Serve Screen - For predominately appointment salons, you can pull up a small wait-serve screen for walk-in traffic.

Wait List:

• Full wait list support.
• Easily send customers to wait list if their preferred time is not available.
• If a slot becomes available, directly book from the wait list.

Appointment Search:

• Search for past and future appointments.
• Quickly locate appointments for confirmation, changes, etc.
• A large menu of options is quickly available for any appointment with one touch, including deleting, rescheduling, appointment information, notes, requests, confirmation, checkout, etc...

Add & Edit Employee Schedules:

• Touch any cell to add or edit schedules, blocks or notes.
• All employee schedules transfer to appointment book.

View and Copy Schedules Forward:

• Graphical touch-screen Employee Scheduler. It is the only scheduler that offers a quick touch screen interface.

View and print weekly and bi-weekly schedules:

• Another touch optimized schedule view. Click any cell to edit.

Personalized Service:

• Create customer alerts including warnings, customer preferences, bad check flags, etc.
• Excellent tool to maximize sales, improve customer experience, reduce payment problems, etc.
• Set them to display on a variety of screens ...favorite beverage on check-in, payment warnings on check-in or payment screen, preferences and allergy warnings on service screens, product preferences on service or checkout screens, etc.

Membership management:

• System allows you to sell memberships to customers, auto-bill recurring fees and define membership privileges.
• Example: A customer belonging to the "Color Club" may pay $20 per month to be a member and may get to come in anytime for a color touch-up on their roots for only $5

Membership sales:

• At checkout user can select from a list of pre-defined memberships, and set customer-specific options such as start date, duration, initial payment and recurring billing options.

Membership sales:

• A complete confirmation generated showing membership and billing information.

Package Sales:

• Create packages with discounted prices.
• Packages can include services and products.
• You can even sell a package that includes a series item!

Series Sales:

• Pre-sell a series of services, treatments tanning, massage, etc.
• System automatically identifies customers who have purchased a series at checkout.
• If a refund is ever required, SuperSalon automatically reverses out the series discounts.

Fame Freedom & Time Clock Integration:

• Import & Export to Fame Freedom.
• Import student attendance from common school time clocks such as Accuengine.

Student Credit Tracking:

• Assign credit values for each service.
• Students earn credits for services performed.
• Create service categories and report on credits per category by student.
• Split credits for services between multiple students.

Student Scheduling:

• Easily assign large numbers of students in user-defined scheduling groups.
• Edit daily times and duration for schedules.
• Quickly apply schedules to multiple students.

Student Grade Tracking:

• Assign grades to students on services performed and customer satisfaction.
• Grades can be assigned at completion of service or the grade assignment can be deferred. Grades can then be entered by the instructor later.
• Students can earn credits and grades by performing services on mannequins without requiring the completion of a sale.

Tuition & Student Records:

• SuperSalon's school functions allow you to easily create tuition types as well as enter edit and reverse tuition payments.
• Create as many tuition types you need simply by selecting the New Tuition Type button.
• Import student and employee information into SuperSalon from a network location.
• Merge student records.

Tuition Payments:

• Payments are easy. Simply enter the amount, select the Make Payment button and finish the transaction just like you would any other sale.

Loyalty & Gift Card Programs:

• Offer your customers gift cards or loyalty cards and track balances and other information in SuperSalon.

Inventory Management:

• Create product orders directly in SuperSalon.
• SuperSalon will automatically set Minimums and maximums and show your profit margin.
• Receive your orders in SuperSalon.
• Add shipping charges, taxes, vendor discounts, promotions, etc.
• Adjust pricing and quantities as needed.
• Send consolidated orders for multiple salons.
• SuperSalon automatically updates your inventory.

Search Sales:

• Search for any or all tickets matching almost any search criteria.

Search Sales Ticket View:

• From the search results, click on any ticket to see complete details.
• Print duplicate receipts and gift certificates
• Edit the ticket, including tips, commissions, etc... The original ticket is voided and a new ticket is created for that date to show an audit trail.

Print Labels:

• Print labels with SKU or bar codes.
• Print for an item or for an entire order.

Price Check:

• Available from most screens.

Gift Card Terminal:

• Supports all gift card functionality.
• Check balances.

IOffice Web-Based Management & Reporting:

• Web-based IOffice provides access 24/7 to you anywhere with Internet access.
• SuperSalon's IOffice is not only a comprehensive reporting tool, but also a two-way management system.
• Remotely make changes to one salon and instantly propagate changes to the rest of your salons.
• IOffice includes reporting for sales, financials, inventory, payroll, royalties, scheduling, theft audit, etc.

Messaging System:

• Send messages from I-Office to salons, from salons to the IOffice or stylist to stylist.
• All messages are viewable administratively.
• Send to one or more locations.
• Send to specific staff or all staff.
• Option to force acceptance of message before recipient can use time clock.

Messaging System:

• Select individuals, multiple staff, entire groups, single salons, multiple stores, etc.

Numerous Reports:

• Many reports available for single or multiple locations.

Drag & Drop Report Builder:

• Easily create your own custom exports and reports with the new drag & drop Export Builder.
• Select data blocks from many categories.
• Drag desired data blocks into place.
• Create custom items using mathematical operators. These custom data items will be available for use in exports, or as a component of other custom data items.

Customer Retention Analysis:

• The Customer Retention report is designed to show how individual stylists within a store perform in terms of their ability to induce customers to return. By identifying which stylists are retaining customers, and which ones are not, you can better focus your management efforts. You will be surprised how much this varies from stylist to stylist.
• Shows Percent of customers that return, and percent that return and request original stylist.

Retention Details:

• A detailed view actually lists every non returning customers showing details of their visit and their contact information.

Search Transactions:

• Search for all sales that meet any criteria. Excellent audit tool.
• Research customer complaints, employees with certain behaviors, all tickets with a certain discount or service, etc, etc.
• Find all transactions where revenue was less than X dollars, but service duration was greater then Y minutes.
• Find all transactions where change exceeds a reasonable amount (theft indicator)
• Find all transactions where services were traded-down at checkout from the original desired service. (theft indicator)

Royalty Reporting:

• Submit royalty information by store from our IOffice to corporate.
• Data is validated, receipt is confirmed.

E-Alerts:

• You could be losing 5% of revenue to theft...and more to poor store performance.
• SuperSalon's e-Alert sends email alerts to office staff any time a flag is encountered when business rules are broken or theft indicators are encountered.
• Clock-ins and clock-outs, excessive walk-outs or wait times, etc.
• Service gaps, trade down theft, cash management issues, cash to credit ratios, excessive voids, etc.

*Beta

Auto E-Mail Reports:

• Self-serve setup for auto reports delivery.
• Select report, select salons, select delivery frequency, enter multiple email addresses to receive reports.

Manage Employee Schedules from the IOffice:

• Create and edit schedules from the main office.
• SuperSalon offers a scheduling forecaster that uses trailing sales data to project needed staff to meet specified productivity goals.

Data Synchronization:

• Saves hundreds of hours a year for multi-store owners.
• Select a master store OR Item master, make changes, then immediately propagate the changes to other stores.
• Send changes to 10 other stores in 10 seconds.
• Synch services, products, discounts, employees, product orders, even permission settings.
• Revise your product list, or add new coupon discounts.

Synching Products and Services:

• Select items and receiving salons and the items are immediately propagated.
• Options to overwrite existing items or simply update specific fields.
• Simply update selected items without affecting others, or remove all items from the receiving salons that are not in the master list. This option will make all locations have the exact same lists.

Edit Settings From IOffice:

• Make changes to any screen on the IOffice. and push it down to salons.
• Change salon setup, settings, preferences, etc. Salon automatically pulls down changes.

Product Ordering:

• Manage orders through the entire product order life-cycle.
• Place and track orders for one store or multiple stores.

Electronic Product Order Submission:

• Push orders directly to distributors such as Franchise Product Sales. Send orders for one salon or multiple salons at one time.

WEB CHECK-IN

Web Check-In & Appointments:

• System works across multiple salon types.
• Supports "call-ahead" functionality for walk-in salons OR full appointment functionality for salons and spas.

WEB CHECK-IN

Salon stats:

• System gives immediate feedback on salon status including wait-time for salon or by stylist.

SMS

SMS Configuration & Delivery:

• Setup SMS deliver for individual salons.
• Setup messaging and reminders for appointment booking and confirmation, post visit, and birthdays.
• More SMS triggers coming soon.

CENTRAL CUSTOMER DATABASE

Real-time central customer database:

• Owners with multiple salons can create salon groups that share real-time centralized customer database. This dramatically improves customer experience as their customer record, history, technical notes, loyalty points, etc, are immediately retrieved from the central database. If a customer has been to one salon, their record will pull up at the others. No more creating duplicate records.

CENTRAL CUSTOMER DATABASE

Centralized Customer Database:

• If a customer is not found in the local database, system automatically searches central database.
• Salons can pull up customers from any salon in their group.
• All history, loyalty points, etc come over.

RATE MY VISIT

Rate My Visit Customer Feedback System:

• Rate My Visit Customer Feedback System encourages customers to submit feedback via RateMyVisit.com. Alerts management to potential problems.
• Each receipt has a unique ID that customer enters that matches original transaction.
• Customers do not need to remember stylist name, wait time, when they were there, what they purchased, etc.

RATE MY VISIT

Rate My Visit Reporting Via i-Office:

• View consolidated feedback and statistics directly in the SuperSalon I-Office.
• Alerts management to potential problems.
• Ranks stylists by score.
• Includes customer comments.

SELF CHECK-IN

Customer Check-In:

• The SuperSalon Check-In Kiosk can be used to advertise or inform your waiting customers.
• Our marketing department can create screens promoting your product or service specials.

SELF CHECK-IN

Self Check-In Benefits:

• With the SuperSalon Check-In Kiosk stylists do not need to leave their existing customers to check in new customers. This improves service and eliminates the sign in sheet.
• The Kiosk gathers accurate customer information such as name, phone number, address, email, etc.
• Marketing: "Would you like to sign up to win?" If yes, it captures email, address, etc.
• Tracks all visit information. Customers can preselect services and stylist.

SELF CHECK-IN

Self Check-In Options:

• Stylist and Service preselect screens can be enabled to allow customers to enter their desired service and stylist.
• These screens are simplified for ease of use for customers, but are aligned with your service and stylist lists.
• This information can be adjusted at check-out. Additional products or services can also be added at check-out.

SELF CHECK-IN

Self Check-In Benefits:

• The Check-In Kiosk frees up stylist's time so they can focus on their customers. Improves stylist's service and productivity.

INTEGRATED ENCRYPTED CREDIT AND GIFT CARD PROCESSING

Secure Credit and Gift Card Processing:

• SuperSalon is one of the first POS systems available to have completely integrated end-to-end encryption.
• SuperSalon supports various credit and gift card processors.
• SuperSalon allows you to use integrated processing or stand-alone terminals.

VIDEO MENU BOARDS

Integrated Video menu boards:

Many uses including:

• Service menu
• Specials
• Wait List
• Advertisements
• Entertainment
• More

VIDEO MENU BOARDS

Save money and space on collateral material:

• Replaces various cardboard collateral material.

DIRECT MARKETING

Create Email Campaigns:

• Design targeted direct marketing campaigns.
• Target groups by customer information, visit information, and customer behavior.
• Example: For customers that come regularly and buy services, but no products - Send a thank you card including a 20% off coupon on next product purchase.

* Under development

DIRECT MARKETING

Design Promotions and Cards:

• Create promos, enter text, discounts, etc.
• Design your eCards by selecting templates and graphics.

* Under Development

Administrative Portal:

• IT management portal for version control, salon groups, data upload / download management, trouble tickets, functionality control, store notes, and much more.

Store & Group Level Control:

• Setup a variety of ancillary services:
• Salon groups.
• Kiosks.
• Web Check-in.
• RateMyVisit.
• Much More.